What you need to know about Dubai Municipality apps and online services.
Most DM transactions can be done online — from renewing land maps to product registration to locating parks and beaches.
Having pioneered e-services since 2001, Dubai Municipality introduced the concept of “zero visit” to the municipality centres way back in 2010.
The civic body has a record of moving over 80 per cent of its services to smart platforms.
Most DM transactions can be done online as well as with mobile apps. Millions of e-transactions are conducted through the municipality’s portal, www.dm.gov.ae, and other applications every year. Earlier, Dubai Municipality centres announced they will not accept cash and cheques from September 4.
Customers can pay for services in cash only through Al Ansari Exchange branches.
Otherwise, customers must use any of the smart channels, such as e-Dirham and e-pay through DM’s website and mPay application of Dubai government.
On October 26
“This week, we will educate customers about [our] online services,” Abdullah Abdul Rahman, director of Dubai Municipality Centres Department told Gulf News.
Four municipality centres — Al Twar, Al Manara, Al Kifaf and Hatta — house customer care centres. “Around 5,000 to 6,000 customers visit these every day,” said Abdul Rahman.
On October 26, customers coming to DM centres will be urged to make all transactions online, he said.
Ali Atiq Al Ketbi, senior marketing and communication specialist at the department said customers visiting municipality centres on that day will be assisted to make their payments online using their credit cards.
“We will promote mPay among the visiting customers. But we will help the senior citizens and people of determination transact the traditional way, as per their convenience.”
Commonly used DM apps for the public
DM 24/7: Enables customers to easily raise their notifications and smart customer experience without the need of calling the call centre.
Makani App: Official geographic addressing system adopted in the emirates of Dubai, Ajman, Umm Al Quwain, Fujairah and Ras Al Khaimah.
Kharetati App: Electronic system for issuing or renewing land maps.
Al Mawashi App: Online ordering of animal slaughtering and delivery.
Montaji App: Product registration app that enables consumers to identify fake consumer products.
Green Ticket App: Provides details of services at municipality centres and issues virtual tickets in advance or upon arrival at a centre.
Aleef App: App for all pet-related services; provision for notifying lost and found pets and pets for adoption.
Parks and Beaches App: All details about the locations, facilities, tickets about parks and beaches in Dubai.
Najm Suhail: Visualisation of weather data for Dubai; provides early weather warning and advance alerts about sand storms.
